Returns & Exchanges

Please note that we have a strict no return or refund policy. Rest assured that all goods will undergo a thorough inspection before delivery, and we also recommend that you inspect the items upon delivery.

How can I make an exchange?
To make an exchange, you can either visit our showroom or contact us online within 14 days of the date of purchase. Please ensure that the item(s) are unused and in their original packaging condition. Please note that sale or discounted items are generally not eligible for exchange, unless specifically mentioned. Also, please note that items can only be exchanged once, and the exchange is considered final. If the replacement item is of a lower value, you can use the excess value on another item, but any excess value cannot be refunded. However, if the replacement item is of a higher value, you will need to cover the difference in cost.

Please be aware that we reserve the right to reject item/s that do not fulfill the conditions mentioned above..

What do I do if I have received a defective item?

If you require assistance, please don't hesitate to reach out to us at sales@themannequin.com We kindly ask that you get in touch with us as soon as possible, and we will make every effort to assist you promptly.

Goldlink reserves the right to amend this policy at any time.