Returns & Exchanges

No refunds / final sale

No returns or refunds accepted.
All sales are final unless an approved exchange or warranty claim applies.
Sale or discounted items are generally non-exchangeable unless explicitly stated.

Exchanges (14‑day policy)

Eligibility: Request an exchange within 14 days of purchase. Items must be unused, undamaged, and in original packaging.
Process: Visit our showroom or contact us online to start the exchange. Provide order number, photos, and reason for exchange.
Limits: Each item may be exchanged once; exchanges are final.
Price differences: If the replacement item is higher in value, pay the difference. If lower, remaining credit may be applied to another purchase (no cash refunds).
We reserve the right to refuse exchanges that do not meet these conditions.

Defective items & warranty claims

If you receive a defective or damaged item, contact sales@themannequin.com immediately with photos and order details.
We will assess the issue and advise on repair, replacement, or approved exchange.
Timely notification helps us resolve claims faster — please report defects as soon as possible after delivery.

Right to refuse & policy changes

TheMannequin.com reserves the right to reject exchanges or warranty claims that fail to meet policy requirements.
We may amend this policy at any time; the latest version on our website applies.

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